Returns & Exchanges
At Mono Go! Marketplace, we want you to love your fashion finds, which is why we offer a 30-day return window for all unworn items with original tags attached. Our streamlined process ensures that returning or exchanging your apparel is as effortless as your style.
Initiate Your Return
Visit our online Returns Portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Place the items in their original packaging, ensuring all designer tags and hygiene seals are intact to qualify for a full refund.
Print and Attach Label
Download your prepaid shipping label from the portal, print it out, and securely attach it to the outside of your return package.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking number; we will notify you once your refund has been processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing